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Beluga Terms of Service

Last updated: October 27, 2026

These Terms of Service ("Terms") govern your use of the websites, apps and tools operated by Beluga Technologies, Inc. ("Beluga," "we," "us" or "our"). This includes trybeluga.ai, belugalabs.ai and their subdomains (such as go.trybeluga.ai and notifications subdomains), the Beluga dashboard, and the Beluga command-line interface (the "Beluga CLI") (together, the "Service").

Our Privacy Policy explains how we handle personal information.

1. Agreeing to these Terms

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you agree to these Terms for that organization and confirm you have authority to do so. In that case, "you" includes the organization.

You must be at least 18 years old to use the Service.

2. Your contract with Beluga comes first

Many users of the Service work with Beluga under a separate signed agreement, such as a brand's master services agreement ("MSA") or a creator's content agreement (each, a "Signed Agreement").

  • If these Terms conflict with a Signed Agreement, the Signed Agreement controls.
  • These Terms do not add any fees. Brand fees are set and billed under the brand's MSA.
  • If you are a creator, your creator agreement governs your relationship with Beluga. Creators do not have accounts on the Service, and these Terms apply to a creator only to the extent their creator agreement incorporates them.

3. Accounts and access

Who can sign in. Beluga staff ("Operators") and people authorized by a brand customer ("Brand Users") can sign in. A brand authorizes its users by approving their email domain with us. Each brand is responsible for who it authorizes and for its Brand Users' activity on the Service, and should tell us promptly when someone should no longer have access.

Sign-in links. We sign you in with one-time links sent to your email address. Anyone with access to your email inbox may be able to access your account, so keep your email account secure and do not forward sign-in links. Tell us right away at privacy@trybeluga.ai if you think someone has accessed your account without permission.

Beluga CLI and credentials. If we give you access to the Beluga CLI or any key or token, keep it confidential and use it only for the purposes we provide it for.

4. Using the Service

Subject to these Terms and any Signed Agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your organization's internal business purposes in connection with your work with Beluga.

5. Acceptable use

You agree not to:

  • use the Service in a way that violates any law or anyone else's rights;
  • access accounts, data or parts of the Service you are not authorized to access;
  • copy, scrape, resell or redistribute the Service or data shown in it;
  • use or disclose creator information from the Service except for your campaigns with Beluga as your Signed Agreement allows, or in a way that violates privacy or anti-spam laws;
  • interfere with or disrupt the Service, or try to bypass its security or usage limits;
  • reverse engineer, decompile or try to extract the source code of the Service or the Beluga CLI, except where the law allows this despite this restriction; or
  • use the Service to send spam or other unsolicited messages.

We may suspend access that we reasonably believe violates these Terms or puts the Service, our customers or creators at risk.

6. Integrations you connect

The Service can connect to third-party services you choose, such as your organization's PostHog account. By connecting one, you authorize us to send data to it. You are responsible for your account with that third party.

Data that leaves the Service, through export or a connected service, is your responsibility. Third-party services are governed by their own terms.

7. YouTube

Parts of the Service use YouTube API Services. By using features of the Service that display YouTube data, you agree to be bound by the YouTube Terms of Service. Google's handling of data is described in the Google Privacy Policy.

8. Your data and our rights

Your data. As between you and Beluga, you keep your rights in the data and content you or your organization provide to the Service. You grant us the rights we need to host, process and display that data to provide, support and improve the Service, to perform any Signed Agreement, and to create de-identified or aggregated data as described in our Privacy Policy.

Our Service. Beluga and its licensors own the Service, including its software, design, dashboards, the Beluga CLI and related materials. These Terms do not give you any ownership rights in the Service.

Feedback. If you send us ideas or suggestions about the Service, we may use them without any obligation to you.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, BELUGA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free or secure, or that data shown in it, including creator statistics, AI-generated content and campaign results reported by third-party platforms, will be complete or accurate.

This section does not limit any warranty Beluga gives in a Signed Agreement.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BELUGA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, AND BELUGA'S TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED US $100. IF YOU OR YOUR ORGANIZATION HAS A SIGNED AGREEMENT, ITS LIMITATION OF LIABILITY APPLIES INSTEAD.

Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Suspension and termination

You may stop using the Service at any time. We may end your access when your organization's MSA ends or your organization withdraws your authorization, and we may suspend or end your access under Section 5 or if we stop offering the Service. Sections that by their nature should survive termination will survive.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on this page with a new "Last updated" date. For material changes, we will also email signed-in users at least 30 days before the changes take effect, unless a change is required by law or needed to address security or abuse, in which case it may take effect sooner. If you keep using the Service after changes take effect, you accept the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. You and Beluga agree to the exclusive jurisdiction of the state and federal courts located in San Francisco, California, for any dispute arising out of or relating to these Terms or the Service. Either party may bring an eligible claim in small claims court instead. If you or your organization has a Signed Agreement with Beluga, its dispute resolution clause, including any arbitration clause, governs all disputes arising out of or relating to the Service or these Terms.

14. General

  • Entire agreement. These Terms and any Signed Agreement are the entire agreement between you and Beluga about the Service.
  • Severability. If any part of these Terms is held unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of all or substantially all of our assets.

15. Contact us

Beluga Technologies, Inc. 535 Mission St, 14th Floor San Francisco, CA 94105 privacy@trybeluga.ai